The Company Evidence Skincare (ESK) is an award-winning Australian skincare brand founded on science, integrity, and clinical results. With approximately 30% year-on-year growth and international expansion underway, ESK is scaling its operations in Australia, the US, and the UK. Customer Care sits at the centre of this success. The team provides education, support, and personalised skincare journeys that build trust and long-term loyalty. The Opportunity As a Customer Care Specialist, you’ll be the face of ESK, helping customers feel supported, valued, and confident in their skincare journey. You’ll handle enquiries across multiple channels, provide tailored advice, and resolve issues with empathy and efficiency. What You’ll Do Respond to customer enquiries via phone, email, chat, and social channels Provide evidence-based skincare advice and personalised product recommendations Support customers pre- and post-purchase, ensuring seamless experiences Contribute to initiatives like Skin Consultations and Before & Afters Document interactions, manage tickets, and help refine processes Stay aligned with marketing campaigns, product updates, and service standards You’ll work within a tech-enabled environment built for scale: Zendesk, Aircall, Yotpo, Refundid, and Shopify. About You Experience in online customer service, ideally in skincare, health, beauty, or premium retail. You must have experience dealing with customers on the phone. A genuine passion for people, skincare, and helping others achieve results Excellent written and verbal communication. Clear, empathetic, and professional Detail-oriented with strong multitasking skills Comfortable using modern CRM and support tools A positive attitude and growth mindset suited to a fast-moving business Working Arrangement Hybrid role: First 2–3 months: On-site in Banksmeadow, 5 days per week for training and onboarding Post-training: Standard 9 AM – 5 PM hours, with hybrid flexibility Occasional late/early shifts from home: Ideally once or twice a week (e.g., 12 PM – 8 PM for UK coverage, or 6 AM – 2 PM for US coverage) Why Join ESK? Be part of a science-led brand with international momentum Lead and grow a team during a transformative global expansion Work in a collaborative environment where customer outcomes drive success Gain exposure to global best practices in customer care and operations Salary: 65-75k super Interested? Apply now or email matt@ponyexpresstalent.com
